To All Customers of PACE Supply March 18, 2020
Re: COVID-19 Regulations and Our Response
PACE Supply is taking the COVID-19 outbreak and the associated regulations very seriously. The management team is monitoring information daily and adjusting our response and policies accordingly. We understand that everyone in our industry and in the communities we serve are concerned. We would like to take this opportunity to inform you of our plans and actions as of this moment.
As parts of the plumbing and construction industries are considered Essential Services, we in turn need to keep our branches open to support those essential businesses and projects. We are committed to
maintaining a seamless supply of material to all of our customers who are performing this critical work. We ask that our customers keep our sales team informed of which jobs are continuing and which are halted so that we can manage the flow of necessary material. The more information we have, the better we can communicate to our manufacturers what our expected requirements are and maintain proper inventory throughout this time.
The health and welfare of our employees, customers and their families are our highest priority.
We are following recommendations from the CDC and WHO and have implemented the following procedures at our locations:
• Proper Social Distancing of 6 feet at our sales counters, may regulate counter entry
• Disinfecting our public surfaces multiple times per day
• Employees are regularly washing their hands with soap and water for at least 20 seconds
• Managers are sending sick employees home
• Advising employees to sneeze into their shirt sleeves
In addition, we have stopped all employee travel and in-person sales calls. We have asked our suppliers to cancel all trainings, counter events, and location visits until COVID-19 is under control and regulations have eased.
As always, we appreciate you choosing PACE Supply to be your partner. We take that responsibility seriously and want to thank you for your patience as we all work through challenges like we have never seen before.
Chairman of the Board
PACE Supply Corp