Coronavirus - COVID-19

5/30/2020

Update IN COUNTER POLICY EFFECTIVE IMMEDIATELY MAY 30, 2020

 

As CDC and local county guidelines allow businesses to expand operations, we now allow inside counter service at select branch locations. We continue to offer and encourage express order pick-up and delivery. The health of our staff and customers is our top priority - safety measures remain in effect at all locations. Thank you for your patience during this challenging time.

NEW PROCESS FOR PLACING AND PICKING UP ORDERS

1.

Express orders may be phoned, faxed, or emailed: We will pull the order and have it available for you at our new external pick-up area or at our counter if it is open at your local branch. If you give us your cell phone number at the time of order, we will call or text you when your order is ready.

2.

When you arrive, if you have not phoned, faxed, or emailed your order, you will be asked to do so from outside unless the counter is open at your local branch.

3.

Please continue to maintain social distancing of 6’ or more between other customers and employees at all locations.

4.

As always, we are happy to save you time and deliver your order to your shop or jobsite if that is suitable for you.

 

Bakersfield // P: 855-376-5050 | F: 661-241-5040  Inside Counter Service Open

NEW HOURS: 7AM - 4PM

PlumbingBr17@pacesupply.com

San Jose// P: 408-861-4100 | F: 408-861-4346

NEW HOURS: 6AM - 4PM

PlumbingBr16@pacesupply.com

Chico // P: 800-342-6022 | F: 559-251-2073  Inside Counter Service Open

NEW HOURS: 7AM - 5PM

PlumbingBr22@pacesupply.com

San Rafael // P: 415-454-8282 | F: 415-454-0108

NEW HOURS: 6AM - 4PM

PlumbingBr04@pacesupply.com

Dublin // P: 925-574-7600 | F: 925-574-2029

NEW HOURS: 6AM - 4PM

PlumbingBr14@pacesupply.com

Santa Clara // P: 408-550-8700 | F: 408-969-0937

NEW HOURS: 6AM - 4PM

PlumbingBr12@pacesupply.com

Fresno // P: 559-251-7581| F: 559-251-2073  Inside Counter Service Open

NEW HOURS: 6AM - 4PM

PlumbingBr19@pacesupply.com

Santa Rosa // P: 707-545-7101 | F: 707-547-0751 Inside Counter Service Open

NEW HOURS: 6AM - 5PM

PlumbingBr01@pacesupply.com

Napa // P: 707-252-9345 | F: 707-252-9476  Inside Counter Service Open

NEW HOURS: 7AM - 4PM

PlumbingBr03@pacesupply.com

Stockton // P: 209-463-7593 | F: 209-463-7595 Inside Counter Service Open

NEW HOURS: 6:30AM - 4PM

PlumbingBr05@pacesupply.com

Oakland // P: 510-318-6900 | F: 510-318-6794

NEW HOURS: 6:30AM - 4PM

PlumbingBr10@pacesupply.com

Ukiah // P: 707-462-8707 | F: 707-463-0943  Inside Counter Service Open

NEW HOURS: 7AM - 4PM

PlumbingBr02@pacesupply.com

Sacramento (I-50) // P: 916-386-8347 | F: 916-386-8674  Inside Counter Service Open

NEW HOURS: 7AM - 4PM

PlumbingBr06@pacesupply.com

Yuba City // P: 530-673-0790 | F: 530-673-0793  Inside Counter Service Open

NEW HOURS: 7AM - 4PM

PlumbingBr08@pacesupply.com

Sacramento (I-80) // P: 916-890-3100 | F: 916-890-3849  Inside Counter Service Open

NEW HOURS: 7AM - 4PM

PlumbingBr18@pacesupply.com

Kona // P: 808-326-1466 | F: 808-326-1477  Inside Counter Service Open

NEW HOURS: 6:30AM - 4PM

PlumbingBr25@pacesupply.com

San Carlos // P: 650-517-8500 | F: 650-508-8252

NEW HOURS: 6AM - 4PM

PlumbingBr09@pacesupply.com

Maui // P: 808-877-2757 | F: 808-871-7154  Inside Counter Service Open

NEW HOURS: 6AM - 4PM

PlumbingBr24@pacesupply.com

San Francisco // P: 415-644-4900 | F: 415-864-2681

NEW HOURS: 6AM - 4PM

PlumbingBr11@pacesupply.com

Oahu // P: 808-671-7330 | F: 808-671-7331  Inside Counter Service Open

NEW HOURS: 6:30AM - 4PM

PlumbingBr23@pacesupply.com

HQ, Rohnert Park // P: 707-545-7101 | F: 707-755-2516

 

 

To All Customers of PACE Supply                                                                                                                                                                        March 18, 2020
Re: COVID-19 Regulations and Our Response

PACE Supply is taking the COVID-19 outbreak and the associated regulations very seriously. The management team is monitoring information daily and adjusting our response and policies accordingly. We understand that everyone in our industry and in the communities we serve are concerned. We would like to take this opportunity to inform you of our plans and actions as of this moment.


As parts of the plumbing and construction industries are considered Essential Services, we in turn need to keep our branches open to support those essential businesses and projects. We are committed to
maintaining a seamless supply of material to all of our customers who are performing this critical work. We ask that our customers keep our sales team informed of which jobs are continuing and which are halted so that we can manage the flow of necessary material. The more information we have, the better we can communicate to our manufacturers what our expected requirements are and maintain proper inventory throughout this time.

The health and welfare of our employees, customers and their families are our highest priority.

We are following recommendations from the CDC and WHO and have implemented the following procedures at our locations:

• Proper Social Distancing of 6 feet at our sales counters, may regulate counter entry
• Disinfecting our public surfaces multiple times per day
• Employees are regularly washing their hands with soap and water for at least 20 seconds
• Managers are sending sick employees home
• Advising employees to sneeze into their shirt sleeves

In addition, we have stopped all employee travel and in-person sales calls. We have asked our suppliers to cancel all trainings, counter events, and location visits until COVID-19 is under control and regulations have eased.

As always, we appreciate you choosing PACE Supply to be your partner. We take that responsibility seriously and want to thank you for your patience as we all work through challenges like we have never seen before.

Ted Green
Chairman of the Board
PACE Supply Corp